Delivery information

Our standard delivery charges are based on Royal Mail 48-hour tracked shipping, according to the combined size and weight of your purchase. 

Orders over £50 qualify for free shipping.

We’ll do our very best to post all items within 2 working days of ordering. If there’s likely to be any sort of dispatch delay (which is rare), we’ll let you know straight away.

We will always make sure your purchase is packed with love and care, but we may not always use virgin (ie brand-new) packing materials.  As a busy book and gift shop, Chorlton Bookshop receives packaging materials from our suppliers every day and it really would cause us pain to simply bin it all. Re-using is always better than recycling in our book, so we hope that you’ll support our environmental commitment, which also helps us to keep our shipping costs down. 

Shipping zones

We’re very sorry, but we’re only shipping within the United Kingdom just now. We may revisit this policy, so if you need something shipping overseas, contact us and we’ll do our best to help. (Please note: we cannot ship Jellycat toys overseas for contractual reasons)  

International orders (including to the European Union) will be subject to import fees, VAT and duty fees (which vary depending on the destination) and they will be your responsibility to pay on receipt.  

Click and collect

If you opt for our free Click and Collect service, orders placed before 4pm (UK time) will be ready to collect until 5.30pm on the same working day. Details of where to find our shop are here. Orders placed after 4pm will be available to pick up from 9.30am the next working day.  That said, if you’re really last-minuting (and we know all too well that can happen), give us a ring on 0161 881 6374 and if we can pull out any stops to get a late order ready on the same day, we’ll do it. We just ask that you collect before we shut the shop at 5.30. 

Returns

We sincerely hope that you’ll be happy with your purchase, but if you do need to return an item, we’re here to help.  Please inform us within 48 hours of delivery and return the item within 14 days. Once received, we will refund in full less any delivery charges (unless the goods are faulty or incorrect) within seven working days. 

All items must still be as new, in resaleable condition and in their original packaging with labels. Return delivery charges will be payable by you. Please ask for a Certificate of Postage when returning items and return them to: Chorlton Bookshop, 506 Wilbraham Road, Manchester M21 9AW. You can also return items in person to our shop. We’re open 9.30-5.30, Monday to Saturday.